Welcome to goldenpond.com, the website of Golden Pond ("we," "us," "our," or "the Community"), operated by Stage Senior Management, LLC, a Colorado limited liability company. These Terms & Conditions ("Terms") govern your access to and use of our website, our text messaging (SMS) program, and any related services we provide.
These Terms apply to use of the website and the interactive services that refer to them. A separate action—such as submitting a form, opting in to text messages, or completing an agreement—may create additional terms for that service. These Terms do not treat ordinary browsing as consent to optional data processing.
1. Who We Are
Golden Pond is a senior living community located at 1270 N Ford Street, Golden, CO 80403. We offer Independent Living, Assisted Living, and Memory Care.
The Community is operated by:
Stage Senior Management, LLC
8100 E Arapahoe Road, Suite 208
Centennial, CO 80112
Phone: (303) 436-2300
Email: info@stagesenior.com
For matters specific to this Community, contact:
Golden Pond
1270 N Ford Street, Golden, CO 80403
Phone: (720) 780-9914
Email: info@goldenpond.com
2. Eligibility and Acceptance
You must be at least 18 years of age to submit information through this website, opt in to our SMS program, or engage our services on behalf of yourself or a prospective resident. By using our website or services, you represent that you meet this requirement and that any information you provide is accurate and that you have authority to share it.
If you are providing information about another person (such as a parent or family member who may become a resident), you represent that you are authorized to share that information and to receive communications on their behalf.
3. Informational Purposes Only
The content on our website, including descriptions of living options, amenities, pricing ranges, care services, and lifestyle programming, is provided for general informational purposes. Information on our site is not a guarantee of availability, eligibility, pricing, or specific outcomes.
Actual pricing, room availability, care assessments, and contractual terms are determined through our admissions process and documented in the Residency Agreement signed at move-in. Marketing materials, blog posts, and website content do not constitute a contract or offer.
Nothing on this website is intended as medical, legal, financial, tax, or professional advice. Decisions about senior care should be made in consultation with appropriate licensed professionals.
4. Tours, Inquiries, and Communications
When you submit a form, request a tour, or otherwise contact us, you ask our team to respond through the contact channels you provide. Text messages require the separate optional SMS checkbox, a user-initiated text, or another valid opt-in. Our communications may include scheduling, pricing discussions, care information, and follow-up over a reasonable period as we help you evaluate whether Golden Pond is the right fit.
You can opt out of any communication channel at any time:
- Email: click "unsubscribe" in any email or contact us directly
- Text: reply STOP (see Section 6)
- Phone: request to be removed from our follow-up list during any conversation or by emailing info@goldenpond.com
5. Call Recording and Monitoring
Calls to and from Golden Pond may be recorded or monitored for quality assurance, training, regulatory compliance, and accurate inquiry records only after any notice or consent required by applicable law.
If you do not wish to be recorded, tell the team member or end the call and contact us by email, text, or a non-recorded channel offered by the Community.
6. SMS / Text Messaging Program
6.1 Program Description
We offer a text messaging program to help prospective residents, families, and current residents communicate with our community team.
Messages may include:
- Responses to inquiries you have submitted
- Tour scheduling, confirmations, and reminders
- Follow-up from our sales counselors and Executive Director
- Information about pricing, availability, and care options you have requested
- Move-in coordination for new residents
- Important community updates relevant to your inquiry
This is a customer care and informational program. We do not send unsolicited marketing or promotional text messages.
6.2 How to Opt In
You may opt in by:
- Submitting a web form with a checkbox or statement authorizing SMS communication
- Replying to a text message from one of our numbers
- Verbally consenting during a phone call and confirming your mobile number
- Texting our published community number directly
By opting in, you confirm you are the subscriber of the number provided or are authorized to opt in on behalf of the account holder.
6.3 Message Frequency
Message frequency varies based on your interaction with our team. Expect messages only in connection with an active inquiry, tour, or conversation you have initiated.
6.4 Message and Data Rates
Message and data rates may apply, depending on your wireless carrier and plan. Golden Pond is not responsible for charges from your mobile carrier.
6.5 How to Opt Out
Reply STOP to any text message to cancel. You will receive a confirmation message, and we will stop sending texts unless you opt in again. Reply HELP for help, or contact us at (720) 780-9914 or info@goldenpond.com.
6.6 Carriers
Supported carriers include AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, and most other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
6.7 Mobile Information Privacy
We will not sell, rent, share, or otherwise disclose your mobile phone number or text message content to third parties for their marketing or promotional purposes. Mobile information, including phone numbers and SMS consent, is used solely to deliver the messaging services you have requested. We may share information with service providers (such as our telecommunications platform and customer relationship management system) strictly as necessary to operate the SMS program. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
6.8 Not for Emergencies
Our SMS program is not monitored 24/7 and is not for emergencies. In an emergency, call 911. For after-hours resident care concerns, call the Community directly.
6.9 Sensitive Information
Please do not send protected health information, Social Security numbers, financial account numbers, or other highly sensitive data via text. SMS is not a secure channel.
6.10 Consent Is Not a Condition
Your consent to receive text messages is not a condition of touring, applying for residency, or receiving any service from us.
7. Privacy
Our Privacy Policy describes how we collect, use, disclose, retain, and protect information. It is a notice, not a blanket consent term. Where consent is required, we request it separately for the specific activity.
8. Intellectual Property
All content on this website, including text, photos, video, graphics, logos, the Golden Pond name and marks, the Stage Senior name and marks, page layout, and underlying code, is owned by Stage Senior Management, LLC, our communities, or our licensors, and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view and print content for personal, non-commercial use only. You may not copy, reproduce, republish, modify, distribute, scrape, frame, mirror, or create derivative works from any content on this site without our prior written permission. The use of automated systems (bots, scrapers, crawlers) to extract content for commercial purposes is prohibited.
We obtain permission for resident and family photos where required. If you appear in a photo and want us to review or remove it, contact us at info@goldenpond.com.
9. User-Submitted Content
If you submit reviews, testimonials, photos, comments, or other content to us (whether on our website, on review platforms we monitor, or via email or text), you grant Stage Senior Management, LLC and Golden Pond a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, publish, and display that content in our marketing and on our websites, with attribution as appropriate.
You agree not to submit content that is unlawful, defamatory, harassing, infringing, or that contains personal information about another person without their consent.
10. Third-Party Links and Services
Our website may contain links to third-party websites, services, or resources (for example, senior care directories, healthcare providers, or local guides). We provide these for convenience and do not control or endorse the content, privacy practices, or terms of those sites. We are not responsible for any third-party content or your interactions with third parties.
11. Reviews and Testimonials
Testimonials and reviews displayed on our website reflect the experiences of specific individuals at specific times. They are not guarantees of future results or representative of every resident's or family's experience. Pricing ranges quoted in reviews or older marketing materials may no longer be accurate.
12. Health, Safety, and Care Disclaimers
Senior living involves individualized care decisions that depend on each prospective resident's health, abilities, and circumstances. Golden Pond provides independent living, assisted living, and memory care services under licensure from the Colorado Department of Public Health and Environment, as applicable to our license type. We do not provide skilled nursing care unless specifically noted, and we do not guarantee any particular health, cognitive, or safety outcome.
Care services, eligibility, and pricing are determined through our admissions assessment process and documented in the Residency Agreement, which controls in the event of any conflict with website content.
13. Pricing Information
Pricing ranges displayed on our website are starting points and are subject to change. Final pricing depends on apartment selection, level of care assessed, and current availability, and is documented in the Residency Agreement.
14. Equal Housing Opportunity
Golden Pond complies with the Fair Housing Act and all applicable federal, state, and local fair housing laws. We do not discriminate on the basis of race, color, religion, sex, national origin, familial status, disability, sexual orientation, gender identity, source of income, or any other protected class.
15. Prohibited Conduct
When using our website or services, you agree not to:
- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to any portion of the site or to our systems
- Introduce viruses, malware, or other harmful code
- Interfere with the operation of the site or with other users' use of it
- Impersonate any person or entity, or misrepresent your affiliation with anyone
- Use scraping, harvesting, or automated tools to collect information from the site
- Submit false, misleading, or fraudulent inquiries
16. Disclaimer of Warranties
THE WEBSITE AND ALL CONTENT, SERVICES, AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.
We do not warrant that information on the website is current, accurate, complete, or reliable. Some information may be provided by third parties and we do not independently verify all third-party information.
17. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STAGE SENIOR MANAGEMENT, LLC, Golden Pond, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THIS WEBSITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total cumulative liability arising from or relating to your use of this website shall not exceed one hundred U.S. dollars (USD $100). Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.
18. Indemnification
You agree to indemnify and hold harmless Stage Senior Management, LLC, Golden Pond, and their respective officers, directors, employees, agents, and affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable attorney's fees) arising out of or related to your violation of these Terms, your misuse of our website or services, or your violation of any law or the rights of any third party.
19. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Any dispute arising from or relating to these Terms or your use of our website shall be brought exclusively in the state or federal courts located in Arapahoe County, Colorado, and you consent to the jurisdiction of those courts.
These provisions do not waive or limit rights that cannot lawfully be waived, including applicable privacy, consumer-protection, fair-housing, senior-living, or resident rights. A Residency Agreement controls resident-specific services and rights.
20. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date reflects the most recent revision. Material changes apply prospectively after we post a prominent notice or provide another notice appropriate to the service and applicable law. Changes to SMS terms will be communicated as required.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
22. Entire Agreement
These Terms constitute the agreement governing use of our website and SMS program, together with any service-specific terms presented when you take an applicable action. The Privacy Policy is a separate notice. These Terms do not supersede a Residency Agreement or another written contract you sign with the Community.
23. Contact Us
If you have questions about these Terms, contact us at:
Golden Pond
1270 N Ford Street, Golden, CO 80403
Phone: (720) 780-9914
Email: info@goldenpond.com
Stage Senior Management, LLC
8100 E Arapahoe Road, Suite 208
Centennial, CO 80112
(303) 436-2300
info@stagesenior.com
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